About the Course

This Quick Win helps security guards understand hate-related incidents in Canada and how they differ from hate crimes. Guards learn to recognize behaviours rooted in bias, even when they are not criminal, and respond in a calm, professional manner. The course emphasizes safety, supporting affected individuals, and maintaining neutrality. It also highlights the importance of clear, factual documentation and knowing when to escalate to police or supervisors. By understanding the impact of these incidents, guards are better prepared to protect people, maintain respectful environments, and handle sensitive situations with confidence.

Course Curriculum

1 Chapter · 6 Lessons

  1. 1

    Hate-Related Incidents

    1. (Included in full purchase)

      Hate-Related Incidents

    2. (Included in full purchase)

      A Short Story - The Comment That Shifted the Room

    3. (Included in full purchase)

      Scenario Reflection

    4. (Included in full purchase)

      Key Takeaways

    5. (Included in full purchase)

      Knowledge Check - Hate-Related Incidents

    6. (Included in full purchase)

      Thank you

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