Effective Date: July 7, 2026

Upgrade Guard Academy ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, purchase a subscription, or use our online learning platform.

By using Upgrade Guard Academy, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register for an account, purchase a subscription, or contact us, we may collect:

• Full name

• Email address

• Billing information

• Company name (if applicable)

• Country or province of residence

• Username and password

• Any information you voluntarily provide to us

Learning Information

While using the Academy we may collect:

• Courses enrolled in

• Course progress

• Quiz results

• Certificates earned

• Completion dates

• Learning activity and platform usage

Technical Information

We may automatically collect information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Session duration

• Date and time of access

This information helps us improve the performance and security of our platform.

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Process subscription payments

• Deliver online training

• Track course progress

• Issue certificates of completion

• Determine eligibility for optional Academy Reference Letters

• Respond to customer support requests

• Improve our courses and services

• Protect the security of our platform

• Meet legal and regulatory obligations

3. Payment Information

Payments are processed by trusted third-party payment providers.

Upgrade Guard Academy does not store complete credit card or debit card information on its servers.

Please review the privacy policies of our payment providers for additional information regarding payment processing.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember your preferences

• Keep you signed in

• Improve website functionality

• Measure website traffic

• Analyze user engagement

• Support marketing and advertising campaigns

You can adjust your browser settings to disable cookies; however, some features of the website may not function properly.

5. Email Communications

We may send emails relating to:

• Account information

• Subscription renewals

• Course updates

• New training releases

• Certificates

• Customer support

• Important service announcements

Where required by law, you may unsubscribe from promotional emails at any time. Transactional emails related to your account may still be sent.

6. Business Accounts

If your employer purchases access on your behalf, authorized administrators within your organization may be able to view information such as:

• Course enrolments

• Course completion status

• Certificates earned

• Training progress

Only authorized representatives of your organization will have access to this information.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers that assist us in operating our business, including:

• Payment processors

• Learning management system providers

• Website hosting providers

• Cloud storage providers

• Email service providers

• Analytics providers

These providers are required to protect your information and may only use it to provide services on our behalf.

We may also disclose information where required by law or to protect our legal rights.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take security seriously, no online service can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

• Maintain your account

• Provide training services

• Issue certificates

• Meet legal, accounting, or regulatory obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Request deletion of your information where permitted by law

• Withdraw consent where applicable

• Request information about how your personal information is used

Requests may be submitted using the contact information below.

11. Children's Privacy

Upgrade Guard Academy is intended for individuals who have reached the age of majority in their jurisdiction or who are using the platform with the permission of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

12. International Users

If you access our services from outside Canada, your information may be processed or stored in Canada or in other jurisdictions where our service providers operate.

By using our services, you consent to such transfers where permitted by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Your continued use of Upgrade Guard Academy after changes are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact information provided on our website.

We will respond to privacy inquiries within a reasonable timeframe and in accordance with applicable privacy laws.

Thank you for trusting Upgrade Guard Academy with your professional learning.